Contacts

We aim to process all support inquiries as quickly as possible, in the order they are received. Our team works diligently to resolve your issues. However, if you need an immediate answer, we highly recommend using the built-in AI Assistant available in your Personal Account. It is fully trained on our platform's mechanics and can instantly help you with most questions without waiting for a human agent.

We highly value feedback from our community. To share your ideas, request a new tool, or report a bug, simply select Feedback and suggestions in the contact form. Continuous improvement is our priority, and your input directly shapes our future updates.

We are always open to mutually beneficial collaborations. Whether you represent a broker, a prop firm, or a media channel, we want to hear from you. Please select Partnership for business B2B proposals, or Advertising and Marketing for media integrations. Our Business Development team will get back to you directly.

Financial and billing matters are handled with the highest priority. If you have questions about your plan, billing errors, or need a refund, please select Payment questions or Claims and complaints in the form. We will sort it out safely and securely.

For the fastest technical advice, ask our AI Assistant or join our Telegram @pairtradingpro. Our Telegram channel is also the best place to track the latest news and view the complete update history (changelogs) for both our web platform and desktop terminal. However, if you have a complex account issue or a platform error, please use the contact form and select Technical support. Provide as much detail as possible so our tech team can resolve it efficiently.